Travel Update

Peace of Mind Planning

Your Cosmos vacation can be moved without incurring any cancellation fees for upcoming travel

October 19, 2020 Update

In response to ongoing travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through January 31, 2021.

Given these circumstances, Cosmos continues our program designed to give our travelers flexibility when considering their travel plans.

Through this program, Cosmos is allowing guests with bookings on any suspended travel dates to move dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking on any suspended trip to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future departure through 2022, and is transferrable.

To make the transition easier, this program includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

  • Bonus credit of $200 for Avalon Waterways
  • Bonus credit of $100 for Globus
  • Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms

To decline this offer and cancel, those with departures January 31, 2021 must advise us by November 9, 2020**.

And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing you to move your 2021 or 2022 booking to any other date, departure or brand up until your final payment date. Click here for details.

*Peace of Mind Travel Plan offer valid for departures through January 31, 2021. Offer also applies to all Globus family of brands vacations which include Celestyal cruises through March 6, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash and bonus amount not transferrable. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund for departures January 1- 31, 2021 follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. January 1-31, 2021 departures must be advised by November 9, 2020 to receive a refund. Refunds may take up to 6 weeks for processing.

Travel Update (as of October 19, 2020)

In response to the Coronavirus (Covid-19) outbreak, subsequent travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Cosmos is voluntarily and temporarily pausing operations for departures through January 31, 2021.

Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.

FOR UPCOMING TRAVEL (Departures through January 31, 2021)

With the temporary suspension of operations, Cosmos is offering the option to move travel dates for departures January 1-31, 2021 as follows:

  • Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2021 or 2022 without penalty and with an additional re-booking credit*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
  • Guests can decline this offer and cancel outright if we are notified by November 9, 2020*. After that date, the Letter of Credit is the only option.

And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing movement of future 2021 and 2022 bookings to any other date, departure or brand up until your final payment date. Click here for details.

We understand this is a unique time in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.

Of course, we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.

For questions, updates or booking inquiries, contact 833.479.9480 or your travel professional.

*Peace of Mind Travel Plan offer valid for departures through January 31, 2021 until further notice. Offer also applies to all Globus family of brands vacations which include Celestyal cruises through March 6, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.

Cancellation refund for the suspended 2021 tours and cruises follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To receive a refund for international departures January 1- 31, 2021 must be advised by November 9, 2020.