Got Questions? We’ve Got Answers.
Whether it’s your first Cosmos tour, or you’re joining us again, we're thrilled to have you! Either way, you’re sure to have a few questions about what to expect on your vacation. From accommodations to travel tips, we’re here to make preparing for your tour simple, easy, and affordable!
Booking a Vacation FAQs
- How do I find a vacation?
- How do I make a reservation?
- Why should I choose Cosmos?
- What is the Travel Protection Plan?
- Why am I asked to give my passport name, gender and date of birth when booking air?
- How does Cosmos support sustainable travel and protect the environment?
- Are Cosmos tours disability accessible?
- Why is my contact information collected when I book?
How do I find a vacation?
Choose a destination from our Explore Tours page. Click on a specific tour to be linked to a page that provides a tour overview and links to detailed information about the Itinerary, Highlights, Maps, Hotels, Dates, Prices, and more!
How do I make a reservation?
Once you have found a vacation that interests you, you can use the "Book It" button located on the tour page. You can also contact a travel advisor or call us at 1.866.755.8581 with any questions and to book your exciting Cosmos experience.
- With 100+ vacations to 60 countries on six continents, Cosmos gives you a variety of ways to truly see the world the way you want.
- A variety of travel styles and specialty travel to meet the desires of today’s traveler, including Small-Groups, Faith-based travel, and many more.
- VIP access (no waiting in lines) to major sights throughout your journey.
- Inside visits to major and must-see sights included in the vacation price.
- Hand-selected hotels located in the center of your destination.
- Expert Tour Directors who share their unique stories and knowledge of destinations in which they actually live.
The Travel Protection Plan offers important services to help protect your vacation purchase. Under the Trip Cancellation Waiver, you can cancel your trip any time up to departure for several eligible reasons as listed in the plan and receive a refund of the normally non-refundable Cosmos cancellation penalty amount. If your reason for cancellation does not qualify for a cash refund, you would instead receive a Cancel for Any Reason travel certificate equal to the cancellation penalty amount. Travel certificates are valid for travel within two years from the original canceled tour start date.
In addition, the plan offers Travel Insurance benefits, including Trip Cancellation for independent air arrangements, Trip Interruption, Trip Delay, medical expense, emergency medical transportation, baggage loss, theft, damage or delay coverage, 24-hour emergency assistance services, and more.
Learn more about the Travel Protection Plan:
For 2019 tours and 2020 tours booked prior to December 3, 2019
For 2021 tours or 2020 tours booked December 3, 2019 or later
Why am I asked to give my passport name, gender, and date of birth when booking air?
Due to increased travel security around the world, the Transportation Security Administration (TSA) requires airlines to collect this information in accordance with the Secure Flight Program enacted by the U.S. Department of Homeland Security. If the name on the airline reservation does not match the name exactly as it appears on your passport or other government-issued ID being used at the time of travel, you may not be allowed to board the plane. It is also important that this information be provided correctly at the time of booking, as any changes to your air booking, which includes spelling, could be subject to a change fee, penalties, higher fares, new schedule, and/or cancellation. TSA information is required within 10 days of booking air with Cosmos.
How does Cosmos support sustainable travel and protect the environment?
Cosmos is committed to minimizing our impact on the environment and to reducing dependence on non-renewable resources. In this endeavor, we have implemented policies to support this mission and are working carefully to enhance our products with this mission and our values combined. We are committed to complying with all relevant legislation and/or regulations.
Are Cosmos tours disability accessible?
Cosmos makes reasonable attempts to accommodate the special needs of disabled and mobility-impaired travelers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travelers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more.
Why is my contact information collected when I book?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt your vacation. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Cosmos be able to contact you immediately and effectively - including nights, weekends, and holidays - to make sure we’ve informed you of any possible changes to your travel.
Additionally, the care and safety of our guests have always been our highest priority. There may be a need to contact you while on the trip or to contact someone back home due to an unforeseen event that happens while on the trip. Therefore, in addition to pre-trip contact information, we also require an emergency contact name and number, as well as an on-trip phone number for all travelers .
Preparing for Your Vacation FAQs
- Do I need a passport and a visa?
- What size can my suitcase be?
- How many bags am I allowed to bring?
- What is the difference between a twin bedded room and a double room?
- What size is a triple room?
- When will I receive my travel documents?
- Where can I find information on currency rates?
- Can I pre-pay my gratuities before my vacation?
Do I need a passport and a visa?
When traveling outside the United States, a passport is required for U.S. citizens and many countries require that the passport be valid for at least 6 months after the date of travel. Some countries also require a visa. We know that navigating visa applications and requirements can be confusing. We can help. Cosmos is pleased to offer its customers the expertise and experience of Generations Visa Services (GenVisa), with fast and easy ways to obtain visas, passports, and/or other documents required for travel. You can check visa requirements for your vacation by visiting the Generations Visa Services Web site at www.genvisa.com/cosmos. Simply select your country of travel and the specific tour on which you are traveling to obtain any necessary visa forms. Since most consulates require visas only be obtained within 90 days of travel, Generations Visa Service is also able to save your information and e-mail you the latest visa packet when available for your travel dates. As an added bonus, when you identify yourself as a Cosmos customer, you receive our preferred discounted rates for visa and passport services.
What size can my suitcase be?
Due to limited coach capacity, your bag should have dimensions not exceeding 30"x21"x11" (62" linear dimensions) or weight exceeding 50 lbs. Carry-on bags should not exceed the dimensions of 12"x11"x6". Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.
Some airlines are also charging fees for checked baggage, and these fees are not included in the vacation or airfare package price. Please check with your airline directly for baggage information and regulations. Cosmos is not responsible for any additional fees imposed by air carriers regarding baggage.
How many bags am I allowed to bring?
Porterage for one suitcase is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on published vacation. Some tours have more restrictive regulations than those listed above. Please refer to your Travel Documents for more information.
Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors (e.g. frequent flyer status, military, credit card used for purchase or early purchase online, etc.) can be found by accessing www.iflybags.com. Cosmos is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that passengers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation. Baggage insurance is recommended. Review our comprehensive Travel Protection Plan for available coverage options.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not recognized as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
For vacations in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa itineraries, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.
What is the difference between a twin bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin bedded room has two separate beds of any size; this is what we usually reserve for our guests.
What size is a triple room?
A triple room is the same size as a twin bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but also cannot be guaranteed.
When will I receive my travel documents?
Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.
Can I pre-pay my gratuities before my trip?
Cosmos offers passengers the ability to pre-pay their Tour Director and Driver gratuities before departure. The service will help with planning and budgeting and it will be one more thing that is taken care of before your vacation starts. A base rate, per person, has been set for the length of each vacation and covers gratuities for the Tour Director and Driver, however, Local Guides and others are not covered in this amount. You can pre-purchase them at the time of booking online or over the phone or they can be added after you’re already booked (South Pacific is excluded from pre-paid gratuities).
When On Vacation FAQs
When can I purchase optional excursions?
You can view and pre-purchase optional excursions 90 days before your vacation starts, which will also be available while you're on vacation. A list of optional excursions will be included in your documents for review prior to departure. By purchasing excursions and activities beforehand, you have the opportunity to craft a more personal touring experience and plan your time and budget in advance. To purchase excursions for your Cosmos tour, log in to the MyCosmos site (you will need your invoice/reservation number).
How is seating determined on the coach?
We offer daily rotation of seating, which gives everyone a variety of views.
Committed to Your Health & Safety
Our Global Health & Safety Team has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health and happiness of our guests. Learn more about Cosmos' On-Trip Assurance.